Common questions about interpretation services at AccessOAP
AccessOAP offers services in both English and French. Recognizing that these may not be the first languages for every family, we provide live interpretation services in multiple languages to ensure timely and accessible support for those who are more comfortable speaking in other languages. AccessOAP can assist you by offering interpretation services in more than 150 languages.
How can I access interpretation services?
You can access interpretation services by calling AccessOAP and specifying your preferred language. During this process, interpreters can be requested in any language required. The care coordinator will then add a language interpreter to the call, ensuring an interpreter is available and present for the booked meeting.
If you are registered with AccessOAP, the care coordinator will note your language preference on your account. All future appointments will be booked with a live interpreter.
How long does it take to connect to an interpreter? Is there a time limit for calls with an interpreter?
When you call for the first time and specify your language preference, we will place you on a brief hold, check for an available interpreter, and return ready to support you with an interpreter on the line. If no interpreter is available, we will arrange a time for a callback.
Once you connect with an interpreter, the length of the call will depend on the nature of your inquiry. A care coordinator will work with the interpreter to help answer your questions, and find information about services and supports.
What languages are AccessOAP services offered in?
AccessOAP provides all services and supports in English or French. If you or a member of your family speaks a language other than English or French and does not have access to an interpreter, you can call our team, and we will work with you to connect with an interpreter in your preferred language.
We are here to help and want to make this process as easy as possible. We support conversations in many languages, including Cantonese, Mandarin, Tamil, and Arabic, and we encourage families requiring interpretation support to reach out.
What if I don’t have an AccessOAP account can I still access interpretation services?
You can access interpretation services if you do not have an AccessOAP account. If you do not have an account, you should call AccessOAP, and our care coordinators will help you create an account with an interpreter’s support. We will also add a note about your family’s language preference to the account for future calls.
Need Help?
If you have questions about our interpretation services or need information in your preferred language, call AccessOAP at 1-833-425-2445 (Monday-Friday 8:30 a.m. to 5:00 p.m. EST) or email info@AccessOAP.ca.
